All-inclusive managed IT for Australian SMBs. Four tiers from $195/user/month, vCIO in every plan, SMB1001-aligned end to end.
InnovateX provides all-inclusive managed IT for Australian small and medium businesses on Microsoft and Apple platforms. Four per-user, per-month tiers covering security, support, identity, endpoint management, networking, backups, and a vCIO. All built around the SMB1001 cybersecurity certification levels, so your security maturity is part of the service, not a separate compliance project.
Every plan includes one device per user, MFA, vCIO meetings, monthly onsite presence, security training, help desk, patching and updates, and cloud backups. As you scale up tiers, you add deeper security tooling, faster response, and more vCIO depth.
Exchange, Teams, SharePoint, OneDrive, licensing, security baselines, and administration.
Intune compliance, policy enforcement, patching, and security baselines for every device.
Cloud infrastructure, identity, and platform services for hybrid and cloud-native environments.
Desktop and laptop management, patching, support, and hardening across the fleet.
macOS, iOS, and iPadOS managed via Intune or Apple Business Manager. Done properly, not as an afterthought.
End-to-end management of Unifi switches, Wi-Fi, gateways, and controllers.
Four tiers, aligned to SMB1001 maturity levels. Pick the one that matches your size, sector, and risk profile. Move up as you grow.
From $195 /user/mo
SMB1001 Bronze · 1-15 staff
Professional IT without breaking the bank.
From $275 /user/mo
SMB1001 Silver · 10-50 staff
Enterprise security for growing businesses.
From $395 /user/mo
SMB1001 Gold · 40-200 staff
Built for regulated industries.
From $550 /user/mo
SMB1001 Diamond · 150+ staff
Maximum protection for high-value orgs.
Recommended fit:
Most MSPs are built to keep you. We’re not.
The day your business is ready to bring IT in-house, when you’ve grown past day-to-day managed services and want your own internal team, we engineer the handover. We document your environment, train your incoming staff, transfer ownership, and stay available for a defined period to make sure nothing falls through the cracks.
No offboarding fees. No “if you leave us, the documentation goes with us.”
From there, many graduated clients keep us on for strategic consulting, architecture leadership, or vCTO work. Capability over dependency is how we design the relationship from day one.
Onboarding typically takes 2–4 weeks depending on environment complexity. We follow a structured, low-disruption transition designed to get you secure first, optimised second.
01
We review your current environment. Devices, identity, security posture, networking. From there we identify risks, inefficiencies, and the right tier for your business.
02
We transition your environment into our managed service model, aligning Intune compliance, Azure security baselines, networking performance, and Microsoft 365 hardening with the tier you've chosen.
03
Proactive monitoring, regular maintenance, remote support, and continuous improvement, backed by clear SLAs and your included vCIO cadence.
04
As you grow, we step up the vCIO depth and bring in consulting capability. When you're ready to take IT in-house, we engineer the handover. No offboarding fees.
Every plan includes vCIO meetings. Annually on Essential, fortnightly on Enterprise. Strategy keeps pace with operations, not bolted on as an upsell.
Each tier corresponds to an SMB1001 maturity level (Bronze, Silver, Gold, Diamond). You can demonstrate your security maturity to clients, insurers, and grant providers, with the certification path built into your managed service.
No offshore tier-one filter, no timezone gap. The team supporting your environment is the team that designed it.
We expect you to outgrow us. The day you want to build internal IT capability, we hand over the keys. Documentation, training, transfer of ownership, no offboarding fees. Capability over dependency, in practice.
Free initial consult
A 30-minute call. We listen, ask the right questions, and tell you whether we are the right fit.